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Although StrateCision's LTC Quote, Quote Plus and Advisor programs work reliably in almost all cases,
problems can arise in installing and running them on occasion. Below are solutions for problems that
have been reported by one or more users.
Installation problemsStrateCision programs are packaged for installation using InstallShield, an industry standard tool for creating installations. However some Windows configurations are apparently confused by Installshield and give inappropriate error messages. For a discussion of installation problems, click here: Installation Issues
Problems running LTC Quote PlusFor solutions to problems reported with LTC Quote Plus, click here: LTC Quote Plus problemsFix for problems printing to PDF fileStrateCision's programs do not have a built-in mechanism to save illustrations as Adobe PDF files. Instead they are saved as .html files, which is the format used on most web pages, and which can be read using a web browser such as Internet Explorer.To save illustrations as PDF files, you can print them using a "PDF driver" which is software that formats the illustration as a pdf file. PDF drivers, once installed on your computer, appear on your list of available printers, and you can choose the driver as though it were a regular printer. You will then be asked for a name for the PDF file, and a location or folder where to store it. For a discussion of printing to PDF and how to get a PDF driver, click here: Print to PDF files Running in Windows VistaVista users who have installed StrateCision programs into their Administrator account have experienced problems with the initial install, with running the program, and with updating it.The Administrator account comes with Vista and is used to configure Windows. It is not meant for running application programs. Thus Vista users should set up at least one User Account and use that to install and run application programs, including those from StrateCision. The User Account can have administrative privileges, but it has to be a separate account from the Administrative Account that comes with Vista. Customers who initally installed into the Administrator account, had problems, then installed into a User account, have been able to run the programs without problems. Error: cannot load graph.vbxThis error primarily affects users of LTC Advisor who use Windows 95, an older version of Windows sold in 1995. It is unlikely to occur with recent versions of Windows.On some computers, the error message 'cannot load graph.vbx' appears when you try to run LTC Advisor. A file that usually fixes this problem can be downloaded here. The file, called 'graphfix.exe', should be downloaded into the folder that contains your LTC Advisor program (usually C:\LTC or C:\LTCA). When graphfix.exe is in this folder, use either My Computer or Windows Explorer to highlight this file, then double-click on it to run it. This will create 3 new files: readme.txt, mvfile.bat, and unmvfile.bat. Run the file mvfile.bat (or just mvfile) by double-clicking it. See the README.TXT file for further instructions. Download a fix of Windows 95 problem now
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